Kazoo HQ

We love to lend a helping paw to animals in need. If you have a company or cause you think we need to know about, and that we could potentially support, please tell us. Drop us an email at info@kazoo.com.au

Yes we do! It's called the Kazoo Swag Club.

It's called Swag because it's all about goodies, being swag is an attitude we like and the name "Swag" is 'wag' with an 'S' at the front, and you know how much we like making tails wag!

To find out more about Swag Club, follow the link in the menu.

Products

We're stocked through a huge range of pet stores. To find one near you, please use our store locator, under the 'stockists' tab in our menu.

If you're looking for a particular product, we recommend calling the store to see if they have it in stock.

Orders

If you decide to cancel your order shoot us an email at shop@kazoo.com.au or call us on 02 9646 1242 between Monday to Friday from 8:30am to 4pm asap. 

If the order hasn’t been dispatched we can cancel it for you and refund your payment.

If the order has been dispatched, we ask that you process it as a return once it has arrived at your door.

In this case, we are happy to refund the shipping cost if you made a simple mistake whilst ordering, although if it is based on a change of the mind the shipping cost is your responsibility.

If you want to change your order shoot us an email at shop@kazoo.com.au or call us on 02 9646 1242 between Monday to Friday from 8:30am to 4pm asap. 

If the order hasn’t been shipped we can change it for you!

If the order has been dispatched and you would like to:

- Remove an item(s) from the order we ask that you process it as a return once it’s arrived at your door.

In this case, we are happy to refund the shipping cost if you made a simple mistake whilst ordering, although if it is based on a change of the mind the shipping cost is your responsibility.

- Add an item, you can simply make a new order.

Shipping

For all items:

Standard shipping is $9.95
Express is $14.95 

For orders over $79 shipping is free!

International shipping rates are calculated at check out.

The Kazoo Krew send out orders from our warehouse in Silverwater, NSW Australia.

Yes, we do! Simply add items to your cart. When you enter your address at checkout, your shipping is calculated and quoted before final payment is processed.

We aim to get your goodies to you as fast as possible, so all orders placed on weekdays will be processed and dispatched for next business day delivery. Orders placed on a weekend or public holiday will be processed within 24 hours of the next business day we’re open.

Please allow 2-3 business days for delivery service within metropolitan areas.

For orders outside of the metropolitan area, please allow an additional 1-2 business days and up to 5 business days for WA, parts of QLD, NT and Tasmania.

We're known for a pretty fast turn-around, but as with everything, we’re not always perfect. If there’s a delay (or we’re super swamped) we’ll let you know. If something goes wrong or is taking too long, please let us know and we’ll do whatever we can to fix it and improve.

Your order will be dispatched within 1 working day of you submitted the order online. As soon as it has been dispatched you’ll receive an email from the courier with a tracking number that you can check the progress with.

If you won’t be home, send it to work or somewhere else safe if possible.

We mark all our deliveries with ‘Authority to Leave’ (unless otherwise arranged prior to dispatch).

If you have sadly received a faulty, damaged or incorrectly described product, please contact us as soon as you become aware by emailing us at shop@kazoo.com.au and we will sort this out for you.

You can also call us on 02 9636 1242 between Monday to Friday from 8:30am to 4pm.

Returns & exchanges

We know you’ll love your latest Kazoo purchase, however, if for some reason you need to return your item we’re here to help! We are happy to provide a full refund or exchange for all full-price items that adhere to the below conditions. Returns can only be accepted if:

1. Item is returned within 30 days of purchase

2. The item is unused and in its original condition

3. The item is in its original packaging and all original tags attached

4. Any sealed products must be unopened with seal intact and in its original packaging

5. We cannot offer refunds or exchanges on edible pet treats

Please note, all items will be inspected on return and it remains at the discretion of Kazoo whether the item will be accepted for a refund based on quality control.

1. Contact us at shop@kazoo.com.au with your order number and outlining why you are returning the item

2. Please complete the returns form here and place this form with your returned item

4. Post to the below address. We recommend you use your own trackable shipping method

90 Wetherill St N,
Silverwater NSW 2128

Ensure your return parcel is securely packaged and both sender's address and Kazoo return address are clearly displayed on the outside of the parcel.

We recommend sending your return back by registered post as Kazoo will not be liable for any return parcels lost in transit.

Delivery and handling charges on returns are not refundable for incorrect choice and are to be returned to Kazoo via post at the customer’s cost.

Allow 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.

Refunds will be processed using the original tender type (credit card refunds will be processed back onto the original card that was used to make the purchase)

Kazoo is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

Returning an item due to change of mind or incorrect size will have to be covered by yourself.

Returns due to faulty/damaged or incorrect items only will be covered by Kazoo.