Swag Club Terms & Conditions

KAZOO | Swag Club Terms & Conditions

Swag Club Membership

Swag Club is a customer loyalty program (the “Program") offered by Kazoo Pet Co ("Company") to customers making purchases and to potential customers on kazoo.com.au.

Members' Acceptance of Terms

By opting in to the Program you agree to the Terms and Conditions set out here and in our Privacy Policy, Cookie Policy, and Website Terms of Use. If you are under the age of 18 years, you must have parental/guardian approval to opt in to the Program, and further your parent/guardian must read and consent to these Terms and Conditions. Please read these Terms and Conditions and policies carefully before you use and/or opt in to the Program.

Company will extend certain perks and privileges as described in more detail herein, and additional offers may be extended from time to time. These terms and conditions (hereinafter "Terms and Conditions") form the agreement (the "Agreement") between you ("Member") and Company with respect to the Program.

By participating in the Program, Members agree to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions, including the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.

Company's Right To Change/Cancel Program

Company may alter, limit, modify or terminate the Program, the Program structure, any other feature of the Program, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Your continued participation in the Program will confirm your acceptance of such changes.

Membership Eligibility

The Program is open to Australian and International residents. Membership is limited to individuals only and is limited to one account per individual. Membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its sole and absolute discretion.

Membership Enrollment

Individuals can enroll by creating an account at kazoo.com.au. Member must provide information accurately and completely when creating an account. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Member should promptly advise Company of any changes to their personal account contact information, such as name, and/or email address, by visiting kazoo.com.au and updating their Member account.

Program Communications

Company will communicate with Members about marketing via mail, email, SMS and other channels, including about special Member promotions, offers and more. 

Company will also use these channels to notify Member of eligibility for a benefit, benefit expiry, communicate Program changes and more. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations. Company is not responsible if you don’t notify us of any change of details, which may result in you not obtaining any benefit or the loss or expiration of any member benefits.

Data Privacy

See Privacy Policy for information about the Company's privacy policy.


Merchandise returns must be made in accordance with Company's return policy available at Returns and Refunds. Upon the return of an item, the spend amount applied to Program credit status for the original purchase will be deducted from the Member's account.

Eligible Purchases

Purchases of merchandise and/or services, after promotional offers have been applied, before shipping charges have been applied, made at kazoo.com.au count toward your Program credit. Additional items may be excluded from Tier Level accumulation at the sole discretion of Company.

Earning Swag Cash

Program Swag Cash (“Credit”) is based solely on a customer’s total dollar spent using the email address registered with a loyalty account on kazoo.com.au.

The criteria for earning credit is as follows and are subject to change at any time:

  • Sign up credit: $10 credit applied to account on creation

  • Credit back on spend: 10% of your subtotal price (before shipping costs) will be credited to your account on each purchase you make on kazoo.com.au

  • Referral credit: $5 credit applied to your account on completion of successful purchased from a referred customer. New customer must use the referral link from referring customers account for credit to be awarded.


For more information on Program benefits, see Swag Club Rewards Page.

Redeeming Swag Cash

Swag Cash is redeemed by “spending” credit.

Credit is applied via a discount code (found on your Swag Club Rewards Page) or by “applying” available credit on the Cart page when checking out.

Once a purchase is made, you are unable to retrospectively apply any credit that was not used due to not applying via the code or redeeming at the cart. 

Additional Rewards

Additional rewards and program perks may be made available from time to time. 

Various rewards can be redeemed for different credit values and these will change from time to time. 

Any rewards, gifts, benefits or offers communicated as part of the Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these Terms and Conditions carefully. Only Rewards Program members who receive our email communications are eligible to use and redeem any rewards, gifts, benefits or offers. All offers, gifts, benefits or rewards are not transferable and cannot be redeemed for cash or equivalent.

All reward gifts, benefits or offers are subject to availability. We are not liable for any rewards, gifts, benefits or offers not being available for any reason.

We reserve the right to change or withdraw the rewards and giveaways and these terms at any time without notice.

Valid Email Address

A current, valid email address is required for a Member to be eligible for select benefits, offers and updates. Member must notify Company of change of email address by updating Member account information online. 

Right To Revoke

Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole and absolute discretion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud.

No Transfer

Program benefits may not be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Benefits are site credits and not exchangeable for cash.

Program Benefits and Details

All benefits offered to Members at any time are subject to change.

Terms of offer are subject to change.

Intellectual Property

All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials are owned by the Company.