Sisal & Balls

Shipping 

• Orders dispatched within 3 business days via Australia Post or Direct Freight Express.
• Delivery times:
  – 2–3 business days for metro areas
  – +1–2 business days for non-metro areas
  – Up to 5 business days for WA, remote QLD, NT & TAS
• During sale periods, allow an extra 5–7 business days for dispatch.
• All parcels are tracked and marked ‘Authority to Leave’ unless otherwise arranged.
• International Shipping:
  – Rates calculated at checkout
  – No shipping to New Zealand (available via Animates stores)
  – For bulky items (e.g. cat furniture), email us for a quote
  – Customs fees, taxes, and duties are the buyer’s responsibility
  

Returns

• Returns accepted within 30 days via Australia Post (return post at customer’s cost).
• Refunds only available for full-priced items. Items must be unused, unchewed, and in original packaging with all tags attached.
• No returns on sale items or edible pet treats.
• Exchanges not available — please place a new order after returning your item.
• All returns are inspected, and refunds are subject to approval based on item condition.

For more visit our Help Centre & FAQs.