Shipping
- Orders dispatched usually the next day, but definitely within 3 business days via Australia Post or Direct Freight Express.
- Delivery times:
– 2–3 business days for metro areas
– +1–2 business days for non-metro areas
– Up to 5 business days for WA, remote QLD, NT & TAS - During sale periods, please allow an extra 5–7 business days for dispatch.
- Note: All parcels are tracked and marked ‘Authority to Leave’ unless otherwise arranged.
- International Shipping:
– Rates are calculated at checkout
– No shipping to New Zealand (please visit Animates stores where we sell exclusively)
– For bulky items (e.g. cat furniture), please email us for a quote
– Customs fees, taxes, and duties are the buyer’s responsibility
Returns
- Returns are accepted within 30 days via Australia Post (return post at customer’s cost).
- Refunds are only available for full-priced items. Items must be unused, unchewed, clean and in original packaging with all tags attached.
- No returns on final sale items or edible pet treats.
- Exchanges not available — please place a new order after returning your item.
- All returns are inspected, and refunds are subject to approval based on resalable item condition.
For more visit our Help Centre & FAQs.
